Returns (Change of Mind)

You may request a return within 14 calendar days of receiving your order.

To start a return, please contact us at support@varelloclub.com, including your order number.

• Returns must be authorized before being sent back.

Return Conditions

To be eligible for a return, items must meet all of the following conditions:

• Unused and unworn
• In original condition
• In original packaging with all tags attached

We reserve the right to refuse returns that show signs of wear, misuse, or damage not caused by us.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
• Shipping costs are non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 14 days after approval.
• Processing times may vary depending on your bank or payment provider.

Sale & Promotional Items

• Sale and promotional items are generally eligible for return unless otherwise stated at the time of purchase.

Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

• Personalised or made-to-order products
• Sealed goods that are not suitable for return if unsealed after delivery

Faulty or Incorrect Items

All watches sold by Varello Club are covered by a limited 90-day commercial warranty against manufacturing defects, starting from the date the product is delivered to the customer.

The warranty covers manufacturing defects only.

It does not cover damage resulting from:

• Normal wear and tear
• Improper use
• Drops or impacts
• Accidents
• Contact with chemicals
• Exposure to water beyond the product’s specified water resistance
• Modifications
• Repairs performed by unauthorized third parties
• Any damage resulting from misuse

To request warranty service, the customer must contact us within the warranty period and provide a detailed description of the issue, along with photos and videos that allow us to evaluate the product.

All warranty claims are subject to review and approval before any remedy is provided.

If the issue is determined to be covered by the warranty, Varello Club may, at its sole discretion, repair the product, replace it with the same or an equivalent product, or issue a refund.

Return Process

• Please contact us before sending any item back so we can provide return instructions.
• Returns sent without prior authorization may experience delays in processing.

Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.